FAQs
What are the shipping options and delivery times in the Baltics?
We ship via DPD, Omniva, Unisend in Latvia and Omniva in Lithuania / Estonia. Once your order is confirmed, it is prepared with care within 1 business day. The standard delivery time within Latvia is usually 2 to 3 business days.
Can I modify or cancel my order?
As long as your order has not been handed over to the carrier, we can modify it. Please contact us as soon as possible via email or our contact form with your order number.
Where do your products come from and how are they selected?
Our selection focuses on French beauty brands and products made in France. We carefully choose each product for its formula, quality and fit with Merci Beauté's values.
Are solid cosmetics as effective as liquid products?
Yes! Solid cosmetics can be just as effective as liquid formulas. Many solid products contain little or no added water, resulting in compact formulas that can be economical to use. A small amount is often enough, although how long each product lasts depends on how often and how much you use.
How should I store my solid skincare products?
This is the secret to making them last! After use, let them dry away from moisture on a well-drained soap dish or a dry surface. Avoid leaving them directly under the shower stream.
Can I return a product if I change my mind?
For hygiene and safety reasons, we can only accept returns for cosmetic products that are new, sealed, and in their original packaging within 14 days. If your product arrived damaged, please contact us immediately with a photo so we can resolve the issue for you!
Is my payment secure on your shop?
Yes, ayments are securely processed through Montonio, a leading and highly secure payment gateway in the Baltics. You can pay safely using your preferred local bank link (Swedbank, SEB, Citadele, Luminor, etc.). Your financial data is encrypted and handled directly by the bank; we never have access to your private banking information.